In a significant step towards enhancing the patient experience, Kade Government Hospital has successfully conducted a comprehensive customer service training program for all staff members. This vital initiative, expertly facilitated by renowned corporate trainer and consultant, who has worked with big names like the United Nation Food and Agriculture Organization in the person of Mrs. Gifty Ofori, underscores the hospital’s unwavering dedication to providing healthcare that is not only clinically excellent but also compassionate, respectful, and responsive to patient needs.
This training is a direct reflection of our deep commitment to the principles enshrined in the Ghana Patient’s Charter. We firmly believe that every individual seeking care has the right to be treated with dignity, receive clear and understandable information, and have their voice heard. The workshop was designed to translate these rights into the daily actions and attitudes of every staff member—from the records to the clinical wards.
The session, led by Mrs. Gifty Ofori, equipped our team with advanced skills in key areas, including:
- Empathetic Communication
- Effective Patient Interaction
- Conflict Resolution
- Upholding Patient Rights
The Medical Superintendent, Dr. Stephen Quarcoo, emphasized the importance of the training as a cornerstone of the hospital’s mission. “Our patients and their families are at the heart of everything we do,” he stated. “This training is a direct investment in their well-being and in the trust, they place in us every day. A positive patient experience is as important to us as a successful clinical outcome, and we are committed to ensuring our staff are empowered to deliver that.”
This initiative is part of Kade Government Hospital’s ongoing strategy to cultivate a deeply embedded culture of service excellence. By investing in our staff, we are investing in the health, comfort, and confidence of our community.
Kade Government Hospital remains steadfast in its mission to be the leading provider of accessible, high-quality, and compassionate healthcare for the people of Kade and its surrounding communities.